I’d rather have a tooth pulled than negotiate a cable deal

If you’ve been reading the blog since the beginning, you know about the awesome deal I had with Comcast. Well that deal expired this month. When my bill arrived, the total had gone from about $60 a month to $128 a month. I just about choked on the inflation. So I look at myself in the mirror and say Self, it’s time to call the cable company! Since I felt like crap and since Jeff has been so on board with the budget, I decided to let him call. It didn’t go well for him. The woman on the phone actually tried to upsell him. She told him that the only thing available in a package deal would cost him about $114 a month but he could get a super HD package for $135 a month. Um, nope. Now I understand that I got the deal of the century last year and I was not getting that deal again. But we were not doing $114 a month. Nope, no way.

It was my turn. I called again. I got a lovely gentleman on the phone who also said there were no deals and offered me cable, internet and phone for $114 a month. I’m quite happy with the phone service we have for $24.99 a month so nope. I told him I’d have to talk to my husband.

Called a bit later after exploring the internet.  Got someone on the phone who offered me all three services for $99 a month. Still too much for the phone. I really just want cable and internet. Plus, once you add in all the fees and boxes and things, you are still looking at $114 a month. I was looking to spend  about $75 for internet and cable.

The thing that really bugs me about the cable company is there are very few inexpensive options. If you are willing to remortgage the house, the cable company will sell you 4,000 channels you will never watch, plus all the movie channels in HD all for the bargain price of $159 a month. Do people actually pay that much for TV each month? I only watch about 5 channels and they want to charge me $62 a month? Even at that price I still can’t get the 5 channels I really want. If I want those, I’d have to get the super deluxe line up. Grrrrrr. Even for internet, there are two options: 1MB for 24.99 and 12MB for $42.00. Can’t we split the difference and have a 6MB plan? Maybe. Who the hell comes up with this stuff? Monopolies make me made.

So I’m pretty annoyed at this point. I’ve called three times and I’ve done my research online…wait…online. I go check the deals online to see if there is anything there. I can get the cable, phone and internet online for $99 with no equipment fee and a free netbook. Really? That sounds good. Oh and the internet is 6MB. I can’t buy it separately but I can get it in the package….Shut up, Kristin and order the package. Yes dear. I log into my account so everything is on the up and up and add the package to my shopping cart. It goes in. I’m then asked to confirm all my info, which I do. I am then connected to a live chat thing and am very quickly told that I do not qualify because I have internet. Had I not had internet, it would have been ok. We get into a bit of an online scuffle over shopping carts and stupid websites that don’t recognize what a customer already has for service. I tell him that I will call tomorrow to cancel my service. He tells me that he respects my decision and is there anything else he can do for me. Sigh.

The next morning, quite fed up with Comcast but willing to give them one more try, I call again. This time I get a lovely woman on the phone who can tell I’m looking to deal. She gives me the two options for internet and then introduces a new cable deal that no one has mentioned yet. How can this be? I drop my internet speed and she knocks almost $20 bucks a month off the cable bill for 12 months and even gives me some more channels.  Still don’t have the five I want but I’ll give me something to negotiate with next year. New monthly price: $77 a month for 12 months. I take the deal before she changes her mind. I call hubby to let him know we will have TV for another year.

The moral of the story here is don’t give up. The better deal is out there. You can achieve it. You just need a bit of patience; some Novocain might help, too.

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